Privacy Policy

We collect only the information needed to respond to your enquiry and provide our services:

• Form submissions: your name, phone number (including WhatsApp number), email address, business type, city, and any message you choose to send us, whether through our website or a Meta Instant Form.
• Website analytics via Meta Pixel (Pixel ID: 3569403279904716): pages you view, form submissions and other interactions on our website.
• Cookies and browser session data: IP address, browser and device type, referring page, and cookies used for analytics, advertising measurement, security and spam prevention.
• Conversations with our assistants: if you use our website chat or voice assistant, the messages you send are processed to answer your questions and capture your enquiry.

• To contact you about FlowmaticAI services you have enquired about.
• To send WhatsApp and email follow-up messages, including enquiry confirmations and appointment reminders.
• To improve Meta ad targeting and campaign performance, and to measure which ads bring enquiries.
• To record and manage your enquiry in our internal CRM and to schedule calls you request.
• To keep our website secure and to detect and prevent spam, fraud and abuse.

We process your information on the basis of your consent and our legitimate interest in responding to enquiries you send us.

• We do not sell your personal data to any third party.
• Your data is stored in our internal CRM and shared with Meta Platforms for advertising and WhatsApp messaging.
• We also use trusted service providers that process data only on our behalf to run our services: email delivery, SMS and calling (Twilio), AI processing for our website assistants, security and spam protection (Cloudflare), and secure cloud hosting and database providers.
• We may disclose information if required by law, court order or a government authority.

• FlowmaticAI uses Meta Pixel ID 3569403279904716 on this website.
• The Pixel tracks page views, form submissions, and user interactions.
• This data is used to optimise ad delivery on Facebook and Instagram.
• When you submit a form, we may also send Meta a hashed (encrypted, non-readable) copy of your email and phone number through the Meta Conversions API, so Meta can match the enquiry to an ad. Meta cannot read the original values.
• For Meta data practices: https://www.facebook.com/privacy/policy/

You can control ad personalisation in your Facebook or Instagram ad settings, and you can block or delete cookies in your browser settings.

• You may request deletion of your data by emailing connect@flowmaticai.tech.
• You may opt out of WhatsApp/email communications at any time. Reply STOP to any WhatsApp message or email us.
• You may ask us to show you, correct, or update the personal data we hold about you.

We will respond to requests within 30 days.

• Lead data is retained for 12 months unless deletion is requested earlier.
• After this period, data is deleted or anonymised, unless we must keep it longer to meet a legal obligation or for an active client engagement.

We use reasonable technical and organisational safeguards, including encrypted connections (HTTPS), access controls and secured databases, to protect your information. No method of transmission over the internet is completely secure, but we work to protect your data and limit access to people who need it.

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised.

For any privacy question or request, contact Subham Paul, FlowmaticAI:

• connect@flowmaticai.tech
• Kolkata, India