Solar Lead QualificationUnited KingdomMCS-Certified Residential Installer

Solar Lead Qualification AI: 68% Reduction in Rep Time on Dead Leads

A UK MCS-certified installer was drowning in unqualified leads from Google Ads. Deploying AI qualification (ownership, bill, EPC rating, roof type) filtered 71% of leads before a rep ever saw them, freeing sales for high-intent conversations that closed 2.4x more often.

−68%
Rep Time on Dead Leads
2.4x
Close Rate on Qualified
71%
Filtered Upstream
£320k
Extra Revenue / Qtr
The Problem

What was broken

  • 70%+ of Google Ads leads were renters, low-bill households or unsuitable roofs
  • Reps spent 5–6 hours a day dialling leads that had zero chance of closing
  • MCS + SEG paperwork requires accurate property + ownership data — often missing at lead stage
  • Close rate on 'qualified' leads was only 12% because the qualification bar was too low
The Solution

What we built

AI qualification bot on every Google Ads Lead Form and web submission

Structured qualification: ownership, monthly bill in £, EPC rating, roof pitch and orientation, timeline

Instant utility + EPC lookup enriches lead automatically

Only leads scoring 6+ out of 10 land on a rep's calendar

Sub-6 leads enter a 60-day nurture with SEG rate updates and MCS-installer education content

Workflow

How it runs end-to-end

01

Lead arrives

Google Ads / Meta / website / Bark form fires webhook.

02

AI qualifies

5-question conversation via WhatsApp or voice — under 3 minutes.

03

Enrichment

EPC register + postcode + property data enrich the profile.

04

Score + route

Score 6+ books an appointment; 4–5 enters nurture; 0–3 gets a polite decline + resource.

05

Rep works only hot leads

Sales calendar filled with pre-qualified consults; time on dead leads collapses.

Technology

The stack we used

AI Voice: LiveKit + GPT-4o Realtime + ElevenLabs

WhatsApp: MessageBird WhatsApp Business

Enrichment: EPC Register API + Postcodes.io + ATTOM

CRM: Salesforce Sales Cloud

Scoring engine: custom rules + LLM sentiment on transcripts

Notifications: Slack for reps + weekly ops dashboard

Product Views

What it looks like in production

Qualification Conversation

5-question WhatsApp flow that scores every lead in under 3 minutes.

Lead Score Card

Score, reasoning and enriched property data on every lead in Salesforce.

Rep Calendar

Only 6+ leads land on the rep's day — full context in the calendar invite.

Nurture Dashboard

Sub-6 leads warmed over 60 days with SEG + MCS content.

Business Results

The numbers that moved

Metric
Before
After
Note
Leads reaching reps
100%
29%
71% filtered upstream
Rep time on unqualified leads
5–6 hrs/day
1.5–2 hrs/day
68% reduction
Close rate on rep-worked leads
12%
29%
2.4x
Extra revenue / quarter
£320,000
Same team, same ad spend

"We stopped hiring more reps and instead let AI filter leads. Same headcount closes 2.4x more installs — best decision of the year."

Sales Director, MCS Installer, United Kingdom
FAQ

Answers to the usual questions

Doesn't filtering leads mean losing pipeline?

No. Filtered-out leads are renters or unsuitable roofs — they cannot close regardless. Filtering just stops reps burning hours on them.

How is scoring calibrated?

We start with a rules-based scoring model, then tune weekly against actual close outcomes from Salesforce. Continuous learning.

Does it handle MCS-specific compliance?

Yes. MCS + SEG paperwork prompts are baked in; the bot pre-collects the exact data an MCS installer needs for the final quote.

10-day go-live Zero-risk guarantee

Ready for a similar deployment?

Book a 20-minute audit. We will show a live demo trained for your service area, panels and CRM — with real numbers, not slides.

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